FAQs

How do I place an order?

Browse the store using the Categories menu to find the desired items, then click the Add to Cart button. For some items such as t-shirts, you'll need to specify a size or color option, then click the Add to Cart button. When you're ready to complete your purchase, click the Checkout link, displayed on the Shopping Cart page.

New Customers:

If you are a new customer, you'll be guided to register at the website prior to checkout. (For details, see the next FAQ, "How do I register?") After completing the registration process, please return to the store and log in by entering your new username and password.

Returning Customers:

After placing items in your shopping cart, go to the Shopping Cart page. Click the Checkout link, then log in by entering your username and password.

All Customers:

After you have logged in, your stored information such as shipping address will be displayed. If you need to edit your billing address or shipping address) you may do so at this point. If not, continue on to select your shipping method (FedEx Ground, FedEx 2nd Day Air, or FedExNext Day Air) and payment method (Visa or MasterCard.) Review your order for accuracy, then check the box "I agree to the Terms of Service" and click the Confirm Order button.

How do I register?

To register during checkout, you will need to enter the following information. (All fields marked with an * are required.)

  • First Name:*
  • Last Name:*
  • Address 1:* your street and apartment number, if any
  • City:*
  • Zip/Postal Code:*
  • Country:* only USA and territories are accepted
  • State:*
  • Phone:* include area code and phone number
  • E-mail:* your full email address

After entering this information, make sure the checkbox is selected indicating "I agree to the Terms of Service", then click the Send Registration button. An email will be sent to the email address you provided. The email contains a link which you will need to click in order to activate your account. The email also contains your new username and password. Click the link in the email; this will bring you back to the Bianchi Store website and activate your account. After activation, navigate to this page: https://www.bianchiusa.com/store.html and enter your username and password. Questions about your order or account? Please Contact Us.